Refund Policy

1. Cancelling your plan

Profflow is a monthly subscription with no lock-in. You can cancel anytime from your account settings — you won't be billed again, and you keep access until the end of the month you\'ve already paid for.

2. Refunds

We generally don't provide partial refunds for the current month once it has started, since you keep full access until the period ends. If you were charged in error, or something went genuinely wrong, email hello@profflow.co and we\'ll make it right.

3. How to request a refund

Email hello@profflow.co from the address on your account and describe the charge. We review every request personally and reply within a couple of business days.

4. When you'll get your money back

• Approved refunds are processed within 2 business days
• The refund is issued to your original payment method via Stripe
• It typically takes 5–10 business days to appear on your statement, depending on your bank
• Refunds are issued in the original currency of payment

5. Founding pricing

Founding members pay the intro price for the first 2 months, then the regular monthly price. All prices exclude VAT, which is calculated at checkout. The no-lock-in cancellation terms above apply the same way throughout — cancel whenever you like.

6. After you cancel

When your access ends, any data connected to your account is handled in line with our Privacy Policy. You're welcome to subscribe again later at the pricing available at that time.

7. Your statutory rights

Nothing in this policy limits your rights as an EU consumer. Anything offered here is in addition to any rights you have under applicable consumer protection law.

8. Contact

Questions about billing or a request in progress: hello@profflow.co. Profflow Analytics OÜ, VAT EE103006985.